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NGO Staff Competency Model

Managerial Staff

The design of the HKCSSI’s training programme is based on “NGO Competency Models” * and results of “NGO Training Need Survey”. As the competency models provide a clear blueprint of the required functional competencies of managerial staff and social work practitioners, together with the training needs perceived by individuals, the programmes therefore could fit the need of individuals at NGO workplace, to enhance them to perform more competently.

*HKCSS, Competency Development and Enhancement Initiative, Joint Business Improvement Project, 2002

 

Competency Models for Managerial Staff and Social Work Professionals in Social Service Sector

 

Functional Competencies of Managerial Staff

Some Delivered Training Topics

Personal Effectiveness
  • Leadership
  • Innovation
  • Personal Drive
  • Be a Competent Team Leader
  • Creative Problem Solving
  • Effective Decision Making for NGO Executives
  • Effective Presentation Skills
  • English Made Easy for NGO Executives
  • Enhancing Performance with Better Time Management
  • EQ and Stress Management
  • Facilitation: Key to Effective Meeting
  • Positive Psychology – Choose to Enjoy my Life
  • Training and Facilitation
  • Understand Behavior Preference through MBTI and Develop Coaching Skills
  • Story Telling Techniques and Practices
Working with others
  • Communication
  • Team Building
  • Staff Management
  • Networking
  • Coaching & Mentoring
  • Conflict Management
  • Corporate Partnership Building
  • Disciplinary Management
  • How to Conduct a Meaningful Appraisal
  • Staff Motivation – Energizing Staff and Workplace
  • Supervision Skills – Supervising Frontline Workers / Professional Workers
  • Team Building – Leadership Workshop with MBTI Personality Indicators
Results / Tasks Orientation
  • Planning and Control
  • Resource Management
  • Drive for Efficiency and Effectiveness
  • Customer Orientation
  • Accountability
Accounting and Finance
  • Accounting Practice and Financial Management for non-financial Professionals in NGOs 
  • Certificate in Accounting Practice for NGOs
  • Essential Management Accounting for NGO Accounting Staff
  • Output Costing for Non-finance Managers and Professionals

Human Resources Management
  • Certificate in Human Resources Management for NGOs
  • Recruitment Tools

Business Process
  • Cost-Saving and Efficiency Enhancement through Rapid Process Improvement

Communications, Fundraising and Customer Services
  • Certificate in Applied Communications for NGOs
  • Developing Corporate Communications/PR Strategy for NGOs
  • Effective Marketing Strategies in Service Promotion
  • Proposal Writing –Funding/Bidding
  • Certificate in Mediation
  • Certificate in Fundraising for NGOs
  • How to Handle Complaints (Basic)/ (Advance)
  • Quality Customer Service - Counter Service & Telephone Enquiry (Basic) / (Advance)
Risk and Crisis Management
  • Professional Certificate in Certified Risk Planner
  • Crisis Management and Media Handling
  • Managing Enterprise Risk through Internal Control

Knowledge Management
  • Certificate in Customized Knowledge Management Training for NGOs

Occupational Safety and Health Management
  • Occupational Safety and Health Practice Workshops

Social Entrepreneurship
  • Certificate in NGO Self-finance Project Management

Project Management
  • Certificate in Project Management for NGOs
  • Event Planning & Management
  • Designing and Planning Projects in International Development Work

 

Strategic Planning
  • Vision and Foresight
  • Business Development and Business Acumen
  • Crisis Management
  • Strategic Planning for NGOs
  • Improving Corporate Governance
  • Working with Board
  • Using Balanced Score Card in NGO Development
  • Effective Strategic Management for Business Improvement
  • Development of Strategic Business Plan for Self-financing Projects
  • Making Financial Decisions for Self-financing Projects
  • Management Audit System - NGO Management
  • Social Innovation
  • Leading Change
  • Crisis Management - an Agency Level Approach

 

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